FAQ

General
What are the basics?

Mt. Lassen Seafood is here to provide you with the freshest seafood possible.  Visit our website and place your order by noon on Wednesday and you can pick up your product by noon on Thursday.  If your order is placed after noon on Wednesday, it will be ready for pickup on Thursday of the next week.  

Do you have a store?

We do not have a physical store.  Our online store www.mtlassenseafood.com is open 24/7 so you can shop our fresh seafood anytime!

 

Can you ship product?

We want the fish you receive from Mt. Lassen Seafood Processors to be as fresh as possible which is why we only offer product for pick up. 

Where are you located?

We are located in Red Bluff, California. Our physical address is 22777 Antelope Boulevard. 

How do I reach your Customer Service Department?

To contact our customer service department please send an email to info@mtlassenseafood.com.  

 
Product
How is my seafood selected?

All seafood offered through Mt. Lassen Seafood Processors is sourced and vetted for it's freshness, sustainable fishing and farming practices and country of origin.

ORDERING
Do I need an account to place an order?

No!  But we highly encourage you to sign up for an account.  

How do I place an order?

To place an order click “Order” at the top of the screen.  Once the page loads use the + button under the desired product to adjust the quantity.  Click “Add to Cart” for each desired product. 

How do I view my Shopping Cart?

The items in your cart will be displayed on the right side of the screen as you add product.  You can also click the shopping bag icon in the upper right-hand corner to view the items in your cart.

What forms of payment do you accept?

We accept all major debit and credit cards.  

PICK-UP
When will my product be ready for pick-up?

Orders placed by noon on Wednesday will be ready for pick-up at noon on Thursday of the same week.  Any order placed after noon on Wednesday will be ready the following Thursday.   

What are the pick-up hours?

Pick-up hours are Thursdays from noon to 4:00pm, and Fridays from 8:00am to 5:00pm.